SNOW

Please send us an email! Our team is happy to help with any questions you may have! Please send us
 your name, SNOW order number, and your question or concern to
 <a class="c-link" href="mailto:support@trysnow.com" rel="noopener noreferrer" target="_blank">support@trysnow.com</a>, or please call us at 1 (800) 743- 8175. The hours of operation for customer service are Monday
 through Friday 9 a.m. to 5 p.m. (MST, Arizona time), excluding weekends and major holidays. Our
 customer service team will do their best to respond as quickly as possible, however, please allow
 24-48 hours to receive a response. We are equipped to handle orders placed through
 <a class="c-link" href="http://trysnow.com/" rel="noopener noreferrer" target="_blank">trysnow.com</a>,
 <a class="c-link" href="http://amazon.com/" rel="noopener noreferrer" target="_blank">amazon.com</a>
 (excluding Prime), HSN, Fab Fit Fun, and Indiegogo. We can only do returns for
 <a class="c-link" href="http://trysnow.com/" rel="noopener noreferrer" target="_blank">trysnow.com</a>, Indiegogo, and Amazon. Any orders placed through any other retailers need to be handled by their
 respective customer service teams.

Please send us an email! Our team is happy to help with any questions you may have! Please send us
 your name, SNOW order number, and your question or concern to
 <a class="c-link" href="mailto:support@trysnow.com" target="_blank" rel="noopener noreferrer">support@trysnow.com</a>, or please call us at 1 (800) 743- 8175. The hours of operation for customer service are Monday
 through Friday 9 a.m. to 5 p.m. (MST, Arizona time), excluding weekends and major holidays. Our
 customer service team will do their best to respond as quickly as possible, however, please allow
 24-48 hours to receive a response. We are equipped to handle orders placed through
 <a class="c-link" href="http://trysnow.com/" target="_blank" rel="noopener noreferrer">trysnow.com</a>,
 <a class="c-link" href="http://amazon.com/" target="_blank" rel="noopener noreferrer">amazon.com</a>
 (excluding Prime), HSN, Fab Fit Fun, and Indiegogo. We can only do returns for
 <a class="c-link" href="http://trysnow.com/" target="_blank" rel="noopener noreferrer">trysnow.com</a>, Indiegogo, and Amazon. Any orders placed through any other retailers need to be handled by their
 respective customer service teams.

I couldn't find the answer I'm looking for, what do I do now?

GENERAL QUESTIONS ®

How do I use SNOW® Teeth Whitening Kit?

How do I use SNOW® Wireless Teeth Whitening Kit?

How do I clean the mouthpiece?

How do I apply the serum?

How much serum do I need to use per session?

How do I twist the wands?

How much serum should I use?

How do I avoid too much saliva when whitening?

Why is my serum leaking?

What is the shelf life of the serum?

Can I whiten my teeth even if I had some dental work done?

What is the difference between the standard serum and the extra strength serum?

How often should I use the product and for how long?

How long do I have to wait before eating?

What is the wattage of your light?

What are the wavelengths of your lights?

Can I use while pregnant or breastfeeding?

Does your product cause sensitivity?

Whitening Devices

What makes your toothpaste different from others?

What is hydroxyapatite?

Why doesn’t your toothpaste have fluoride?

Why doesn’t the toothpaste foam?

What is the flavor of the toothpaste?

Is your toothpaste vegetarian/vegan?

Is your toothpaste gluten-free?

What is the RDA of your paste?

Is your toothpaste approved by the American Dental Association (ADA)?

Whitening Toothpaste (Morning Frost - AM Paste)

What is the difference between Midnight Mist and Morning Frost?

Can I use Midnight Mist in the morning?

How many tubes should I buy?

Whitening Toothpaste (Midnight Mist - PM Paste)

Is the tooth powder safe for veneers?

How do I use the Magic Powder®?

How often can I use the Magic Powder®?

The Magic Powder®

How do I use the Magic Strips®?

Do I have to brush my teeth before using the Magic Strips®?

Can I move the strip after placing it on my teeth?

How long does it take for the strips to dissolve?

What are the whitening ingredients in the strips?

Can I use the Magic Strips® with the Whitening Kit?

Can I use these on just my top/bottom teeth?

How often can I use the Magic Strips®?

What time of day can I use the Magic Strips®?

What is the flavor of the strips?

Are the strips vegetarian/vegan?

Are the strips gluten-free?

What if the strip gets on my gums?

Can I swallow when using the strips?

What if I swallow the entire strip before it's done dissolving?

How old do I have to be to use the strips?

How are these different from other white strips?

Can I use the strips if I have sensitive teeth?

The Magic Strips® - Dissolving White Strips

Does SNOW® really work?

What makes SNOW® different?

How do payment plans work?

How do I return my order?

How (and how soon) will I receive my refund?

How do I make an exchange?

When will my exchange order ship?

Can I use your products while pregnant or breastfeeding?

Can children use your products?

Are your products enamel-safe?

Are your products safe for dental work? (Braces, crowns, veneers, etc.)

Do your products whiten dental work? (Braces, crowns, veneers, etc.)

Are you FDA approved?

Are you ADA (American Dental Association) approved?

What countries do you ship to?

How to join Snow Rewards?

How do I accrue points?

How to redeem points for Rewards?

Why do I provide my Birthday?

How do I Refer a Friend?

Other than cost savings, what's the benefit of joining SNOW REWARDS?

Will SNOW remind me when I earn points?

Will my Rewards Points ever expire?

Can a Member redeem points during a sale OR use their code instead of the current sale?

Can I redeem points for SNOW(R) Gift Cards?

SNOW REWARDS

I couldn't find the answer I'm looking for, what do I do now?Updated 2 months ago